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Customer Service

Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below for complete information.

Planned Parenthood Action Store Information

Main Address

PPFA Action Store
4471 Nicole Drive
Lanham, Maryland 20706


Monday – Friday: 8:30am – 5pm est.
Orders can be placed online: 24/7

EMAIL: [email protected]

Phone: (877) 630-6434

Check Order Status
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Want to check the status of your order?

Register with Planned Parenthood Action Store and you can track your package with UPS, USPS, or our Courier for most orders. Click here to register. Already registered? Click here to sign in.

If you placed your order as a guest, please contact our customer service agents via phone: (877) 630-6434 or via email: [email protected] to track your order. Or you can track online using your email address and order number.

Order Confirmation

You will receive two emails after you place your order and provide us with a valid email address:

  • The first confirms that your order was received; this email will arrive within about 24 hours.
  • The second confirms that your order was shipped from our warehouse. You can also check the current status of your order online, via telephone, or email. See the Check Order status section above.

Order Tracking

You can check the status of your orders by logging into your account. If you placed your order as a guest, you must call contact our customer service department via phone (877) 630-6434 or via email [email protected] . If you have more than one outstanding order, you will see its details. If you have more than outstanding order, you will go to your Order History page, where you will see orders from the past six months. From there, you can click on a specific order to see its details.

On the Order Details page, you will see all items in the order, the shipping address, shipping method, payment details and any return or exchange information. On the Shipment Summary, you will also see the current status and details from the shipping carrier's tracking service for each package.

Occasionally, we may send an order in multiple packages. In such cases, we will provide individual tracking information for all packages, as well as details on the items in each package.

Change in Your Order Status

Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we will notify you by email immediately.

Sometimes, an item is out of stock and is not expected to come back in stock, so we must cancel the order. In this case, if you paid with a credit card, we will not charge you for the item or any taxes, shipping or handling charges.

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When you register and create your account with Planned Parenthood Action Store, we will remember your information so that the checkout process is a breeze in the future. You also will be able to store your address information and check order history too.

Can I place an order without registering?

Yes, you can. You can also check your order status via a customer service agent (telephone or email) or online, without registering. Registering will give you access to more detailed information about your order.

What will you do with my information after I register?

Your privacy is very important to us. Personal information is stored securely and can only be accessed when a user provides the correct user name and password. After providing your password, you can edit or delete information from your profile at any time. This can be done through the My Account Link. For more information on our privacy policy, click here.

What if I forget my password?

We can give you a hint. If you still cannot remember, we can reset your password and e-mail a temporary one to the e-mail address you provided during registration. We do not give out passwords over the phone or e-mail them to an e-mail address other than the one used to register.

When I enter my name during registration, is it secure?

We use the Secure Socket Layer (SSL) protocol to protect the security of your personal information. SSL technology encrypts your information to protect it from being accessed by anyone other than Planned Parenthood. For more information on SSL click here.

When I register, will I be receiving Planned Parenthood email promotions?

Yes. When you register or place an order with us, you are automatically added to our mailing list. You can be removed from this list by clicking on the "unsubscribe" link on the email promotion or by calling (877) 630-6434.

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For questions about Planned Parenthood Action Store orders, please include: your order number, the name and zip code of the billing address.

By Email

[email protected]

By Telephone

8:30am to 5pm EST, Monday through Friday: (877) 630-6434


  • Visa
  • MasterCard
  • American Express
  • Discover

For security purposes, please do not send cash or request CODs. In addition, please do not include your credit card number on any email communication.


Applicable sales tax will be charged on total merchandise, including shipping & handling fees, for orders shipped to: DC, MD, and VA.


We do not charge your credit card until the date we ship your merchandise. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.


If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment.

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We use Secure Sockets Layer (SSL) technology to secure your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window and look for unbroken key or a closed padlock (depending upon your browser). If you see one of these icons then SSL is active. To double-check for security, the site address in your browser window should change from "http" to "https" in the address or URL line of your browser.

Some browser versions and some firewalls do not permit connections with secure servers. If you experience this problem, please call (877) 630-6434, to place a phone order.

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Most purchases are shipped directly by UPS or USPS. Please note that we cannot ship to PO Box addresses. We cannot ship Express Delivery to U.S. territories, Alaska, Hawaii, APO/FPO or PO Box addresses. Please call Customer Service at (877) 630-6434 for shipping rates outside of the contiguous 48 states.

Standard Shipping Rates (5-7 business days)

Ground shipping via UPS or USPS can be calculated via a real-time shipping estimator prior to check out in the cart.

Express Delivery

We are able to expedite orders for an additional charge, please call (877) 630-6434.

Express shipping via UPS and USPS can be calculated via a real-time shipping estimator prior to check out in the cart.

For express delivery, orders must be received Monday through Friday by 11 am ET.

We do not offer overnight delivery to Alaska, Hawaii, or to PO boxes. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii, or APO addresses, our standard shipping method is First Class mail through the United States Postal Service.

Shipping Address Options

Packages can be sent to the same address as your billing address or to another address. Shipping addresses can be selected on the "shipping information" section during checkout. If you've registered with us, you can select an address from your account. Just sign in to your account before proceeding to checkout

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Online/Phone Order Purchases

To return item(s), please contact our customer service department. We will send a return form to be filled out. For returns, only the return portion of the form needs to be completed. Items can be returned/exchanged unwashed, unworn, and undamaged, with tags still attached, within 30 days of original purchase date. Proof of purchase, such as a copy of the packing slip invoice, is required for all returns. If you cannot find your packing slip invoice, please call (877) 630-6434. Credits and charges will be issued in the same manner as the original transaction. Please allow seven to fourteen (7-14) business days for your returns and exchanges to be processed.

Exchanges and returns should be shipped to the following address:

Planned Parenthood Action Store
Attn: Returns & Exchanges
4471 Nicole Drive
Lanham, Maryland 20706

Shipping Charges

Shipping charges for returns and exchanges, as well as initial shipping fees, are not refundable. For your convenience, the cost of shipping returns will be deducted from your refund amount.

Shipping charges are refunded only if:

  • the carrier loses the package
  • an item was shipped damaged or defective
  • an item was damaged during shipping
  • we ship an incorrect item

If the return is a result of our error, you will not be charged for return shipping. Call (877) 630-6434 and a UPS call tag can either be mailed to your address or sent via e-mail, or we can schedule a pickup directly from your address by a UPS carrier.


Items can be exchanged unwashed, unworn, and undamaged within 60 days of the original purchase date. Exchanges are subject to our regular shipping and handling fees. If you are exchanging your items for something else, we will apply your credit towards the new item at its current price.

Coupon Codes

If you are making an exchange and used a coupon code to make your purchase, we will exchange the item for the same style in a different size or color. If you are exchanging your purchase for something else, we will apply your credit towards the new item at their current price. A previously used coupon code cannot be applied to the sale of a different item.

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We ship orders to the United States and its territories (including Guam, Puerto Rico, the U.S. Virgin Islands, and APO/FPO addresses) and Canada. Additionally, we can accommodate any other order destination via telephone. All orders are billed in U.S. dollars.

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Gift Options

If you want to send an item as a gift, please select “Yes” from the dropdown list under the question, “Is this a gift?” on the Order Review page of checkout. Then, click the "Place Order" button to complete your order.

Personal Message & Gift Receipt

Add a personal message to the packing slip at no extra charge and include a gift receipt too (we'll remove the prices).

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Size Chart